Job Description

Objectives of this role

• Provide timely and effective support to customers
• Troubleshoot technical issues with empathy and precision
• Ensure customer satisfaction through prompt responses
• Escalate unresolved issues to appropriate teams

Responsibilities

• Diagnose software and hardware issues
• Document solutions and contribute to knowledge base
• Assist customers via phone, email, or chat
• Work with developers to resolve critical bugs

Required skills and qualifications

• Excellent communication and problem-solving skills
• Familiarity with troubleshooting tools and processes
• Ability to understand and explain technical concepts

Preferred skills and qualifications

• Experience with ticketing systems like Jira or Zendesk
• Basic understanding of networks and web technologies
• Ability to work under pressure and meet SLAs